Refund policy

Effective Date: 2025

At Spark of Positivity, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The item was purchased directly from Spark of Positivity via our official website.

• The refund request is submitted within 30 days of purchase.

• The item is unused, in its original packaging, and in the same condition as when you received it (if applicable).

• Proof of purchase, such as a receipt or order confirmation, is provided.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Digital products (e.g., eBooks, downloadable resources) once accessed or downloaded.

• Gift cards.

• Items marked as "final sale" or "non-refundable."

3. Refund Process

To request a refund, please follow these steps:

1. Contact us at refunds@sparkofpositivity.com with your order details and reason for the refund request.

2. If the item is eligible, we will provide you with return instructions (if a return is required).

3. Ship the item back to us within 14 days of receiving return instructions. You are responsible for the cost of return shipping unless the refund is due to a defective or incorrect item.

4. Once the item is received and inspected, we will notify you of the refund approval status.

4. Refund Timeline

• Approved refunds will be processed within 7-10 business days.

• The refund will be issued to the original payment method.

• Please note that the timing of the refund may vary depending on your bank or credit card provider.

5. Exchanges

We do not currently offer direct exchanges. If you wish to replace an item, we recommend requesting a refund and placing a new order.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at support@.gmail.com within 7 days of receipt. We will replace the item or issue a full refund, including shipping costs.

7. Contact Us

If you have any questions or concerns about this refund policy, please reach out:

• Email: hello@hmail.com

• Phone: +1 (555) 123-4567

We appreciate your understanding and support as we strive to bring positivity into your life!